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How we handle your account and data

When you open an account with us, we operate within the legal framework relevant to your region.

Account verification requiredData handled securelyDANA, OVO, GoPay, QRIS deposits trackedWithdrawal audit trail keptSupport in your language
kediri slot How we handle your account and data
REACH OUR TEAM

Contact us about your legal questions

Team online

Live chat support

Available weekdays 10 AM to 10 PM Jakarta time. Agents can explain account policies, access conditions and data requests. Open the chat from your account menu or the lobby footer.

Email for formal requests

Send account closure, data deletion, or dispute queries to [email protected]. We respond within 48 hours with documentation of your request and any relevant account records.

In-app legal centre

Open your account settings, tap Legal & Terms, then select your topic—account access, data handling, or payment verification. The centre links directly to policy detail and contact forms.

HOW WE PROTECT YOU

Your data, account and payment security

Data encryption

All account information, login credentials and payment details are encrypted in transit and at rest. We never share your account data with third parties without your written consent.

Deposit & withdrawal verification

Every DANA, OVO, GoPay and QRIS deposit is verified against your account before balance credit. Withdrawals are audited against play history and checked for unusual activity before processing.

Cookie and tracking policy

We use cookies to keep you logged in and track your session activity for fraud prevention. You can disable non-essential cookies in your browser settings without losing account access.

Account retention

Closed accounts are archived for 12 months for dispute resolution and regulatory compliance, then permanently deleted unless local law requires longer retention.

Request your data

Email [email protected] to request a full copy of your account data, deposit history and play logs. We deliver this within 10 business days in a portable format.

Report a breach

If you suspect account compromise or unauthorised play, contact support immediately via live chat or email. We freeze your account and investigate within 24 hours.

Legal and account access FAQ

Account access depends on local law. Players in Indonesia and supported regions can open accounts and deposit via DANA, OVO, GoPay or QRIS. If you're outside a supported region, access may be restricted. Check your eligibility before attempting to register.

Email [email protected] or use the account closure form in your settings. Your balance will be withdrawn to your registered payment method within 3–5 business days. Account data is archived for 12 months, then deleted unless retention is legally required.

When deposits arrive via DANA, OVO, GoPay or QRIS, we verify the payment source matches your account holder name. Large withdrawals may trigger additional identity checks via photo ID or bank statement to prevent fraud and comply with anti-money-laundering rules.

Yes. Email [email protected] with 'Data Request' in the subject line. Include your account ID and preferred format. We deliver your full deposit history, play logs and account statements within 10 business days.

If your DANA, OVO, GoPay or QRIS withdrawal shows pending after 5 business days, contact support immediately with your withdrawal reference number. We investigate with your payment provider and reverse funds to your account within 48 hours if the issue is confirmed.

Payment data is shared only with DANA, OVO, GoPay and QRIS operators to process your deposit or withdrawal. We never sell account data to advertisers or other platforms. Third-party access requires your written consent or legal process.

Closed account data is kept for 12 months for dispute resolution and compliance. After 12 months, your personal information is deleted unless Indonesian law requires us to retain it longer for regulatory purposes.